Accepted Document Types for Verification
When you register and wish to play at Zoccer, you must verify your identity before making a withdrawal. The platform requires clear copies of specific documents. Acceptable forms include a government-issued passport, driving license, or national ID card for proof of identity. For proof of address, a recent utility bill, bank statement, or official government letter is accepted—dated within the last three months. The name and address on the document must exactly match the details you provided during registration. If you use a Zoccer bonus or Zoccer no deposit offer, the same verification rules apply; no shortcuts are allowed.
File Format and Size Specifications
To avoid rejection, follow the exact format and size rules. Zoccer accepts only JPEG, PNG, PDF, and TIFF files. Each file must not exceed 5 MB in size. Scanned copies or photos must be in colour, legible, and free of glare or cropping. The table below summarises the allowed formats and their maximum sizes.
| Document Type | Accepted Formats | Maximum File Size |
|---|---|---|
| Proof of Identity (Passport, ID card, Driving licence) | JPEG, PNG, PDF, TIFF | 5 MB |
| Proof of Address (Utility bill, Bank statement) | JPEG, PNG, PDF, TIFF | 5 MB |
| Payment Method Proof (Screenshot or photo of card/e‑wallet) | JPEG, PNG, PDF | 5 MB |
Always check that the file is not corrupted before uploading. Using the Zoccer promo code often gives you free play credits, but the document upload rules remain strict—do not assume a promotion bypasses the KYC process.
Step-by-Step Upload Process
Follow these steps to submit your documents through the Zoccer casino cashier or account settings:
- Log in to your account and go to the “Verification” or “My Profile” section.
- Click on “Upload Document” and choose the correct category (ID or Address).
- Select the file from your device. Ensure it is in one of the accepted formats and under 5 MB.
- Wait for the upload progress bar to complete. Do not refresh or close the page.
- After uploading, you may receive a confirmation message. If not, check the “Status” tab to see if the file is pending review.
The whole upload process takes about two minutes. If you are using a mobile device, Zoccer free spins and other bonuses are accessible, but the upload interface works best on a desktop browser.
Common Upload Errors and How to Fix Them
Users often encounter errors when submitting documents. Here are the most frequent problems and their solutions:
- File too large: Compress the image or convert to a lower-resolution JPEG. Use online tools to reduce size below 5 MB.
- Unsupported format: Convert your file to JPEG, PNG, PDF, or TIFF. Avoid BMP or HEIC files.
- Blurry or cropped document: Take a new photo in good lighting, flat on a table, with the entire document visible.
- Mismatched details: Double‑check that your full name and address match what you entered during sign‑up.
- Upload timeout: Use a stable internet connection and reload the page before retrying.
If you have read the rules and still experience issues, visit the official help portal at zoccer.biz for live chat support. The team usually responds in under five minutes during business hours.
Verification Timeline and What Happens Next
Once your documents are uploaded successfully, the verification team reviews them within 24 to 72 hours. You will receive an email or in‑account notification when the check is complete. If additional documents are needed, you will be prompted to re‑upload. After verification, you can request withdrawals using any payment method, including bank transfers and e‑wallets. Minimum withdrawal limits vary by method, but a typical minimum is €/$20. The entire process ensures that all zoccer platform users comply with anti‑money laundering regulations. Do not attempt to submit fake or expired documents, as this will result in account suspension and forfeiture of any Zoccer bonus amounts.
Practical Tips for a Smooth Upload Experience
To speed up the verification and avoid repeated uploads, keep these points in mind:
- Save your documents in the required formats before you start the upload.
- Make sure the file name does not contain special characters or spaces—use simple names like “passport.jpg”.
- Upload during off‑peak hours (early morning or late night) to avoid server delays.
- If you use a Zoccer no deposit bonus, complete verification early so that withdrawals are not blocked later.
By following these format and size rules, you will have your account verified quickly and can enjoy the full range of games and promotions at zoccer.biz without interruption.
